GENERAL
DATE & LOCATION
Festival Days: Friday, 25th July to Sunday, 27th July 2025
Camping Days: Thursday, 24th July to Monday, 28th July 2025
Address: Puschendorferstraße 2, 91074 Herzogenaurach (near Nuremberg)
ARTISTS
Line Up
To be announced in three phases from November 2024 to February 2025.
Timetable
Available approximately 2 weeks before the festival.
STAGES & MUSIC GENRES
- Caldera (EDM, Bass, House)
- Stonelands (Techno, Hardtechno)
- Zone III (Hardstyle, Rawstyle, Hardcore, Frenchcore, Uptempo)
- Magical Forest (Techno, Tech House)
- Goatlantis (Goa, Psy Trance)
SAFETY
In case of emergencies, such as bad weather, the area may be evacuated. Please listen to loudspeaker announcements and follow security personnel instructions. Remain calm and proceed to the exits or emergency exits.
In case of bad weather, go to the parking lot. If you arrived by car, get into your vehicle and take others with you. Turn on your hazard lights to indicate available space in your car.
LOST & FOUND
Items can be retrieved from the security staff or, after the festival, at the Herzogenaurach city lost and found office.
Address:
City of Herzogenaurach
Marktplatz 1
91074 Herzogenaurach
SUSTAINABILITY
The festival grounds are located in nature, surrounded by meadows and forests that are used for agriculture. Therefore, preserving the environment is our top priority. We’ve implemented various sustainability methods, including:
- Waste deposit system: Ensures that every inch of the festival and camping area is free of waste at the end
- Green Camping: A waste-free zone supported by waste separation containers and monitored by staff
- Efficient water usage: Thanks to a closed-loop system for hygiene facilities
- Eco-friendly measures: All food and drink stands use only reusable or compostable products
- Shuttle buses: Available from Puschendorf station, promoting train travel
However, the most important part of sustainability is you. Be part of our project by minimizing packaging waste and separating and disposing of waste properly.
DIVERSITY
What’s a festival without the people? Each year, around 90,000 visitors from various nations come together to celebrate their love for electronic music with national and international artists and newcomers. Every individual is important to us, whether visitors, artists, staff, or emergency personnel. With so many people, it’s vital to celebrate peacefully and harmoniously, respecting each other. Please treat others as you’d expect to be treated.
OPENING HOURS
Festival area:
Friday 25.07.2025: 2:00 pm – 2:00 am
Saturday 26.07.2025: 2:00 pm – 2:00 am
Sunday 27.07.2025: 2:00 pm – 11:00 pm
Campsite:
Thursday 24.07.2025 from 12:00 am until Monday 28.07.2025 at 12:00 am
TICKET
TICKET CATEGORIES
There are a total of 10 ticket categories:
- Weekend Ticket (valid for all 3 festival days)
- VIP Weekend Ticket (valid for all 3 festival days)
- 2-Day Ticket Fr+Sa (valid for Friday & Saturday)
- 2-Day Ticket Sa+Su (valid for Saturday & Sunday)
- VIP 2-Day Ticket Fr+Sa (valid for Friday & Saturday)
- VIP 2-Day Ticket Sa+Su (valid for Saturday & Sunday)
- Friday Day Ticket (only valid for Friday)
- VIP Friday Day Ticket (only valid for Friday)
- Saturday Day Ticket (only valid for Saturday)
- VIP Saturday Day Ticket (only valid for Saturday)
- Sunday Day Ticket (only valid for Sunday)
- VIP Sunday Day Ticket (only valid for Sunday)
Tickets can only be purchased through the Ticketsshop.
VIP TICKET BENEFITS
With the VIP Day, 2 Day, and Weekend tickets, you get the following advantages:
- Separate check-in (Fast Lane)
- Separate entrance (Fast Lane)
- VIP areas at Mainstage & Zone 3 with a perfect view of the stages
- Private toilets in the VIP area
- Bottle service
- Table reservation option with service
Please note: A VIP ticket does not include any drinks or food flat rate.
VIP TABLE RESERVATION
To make your VIP experience even better, we offer you the opportunity to reserve your own seating lounge with exclusive table service in our VIP area on the main stage. The lounges are available for groups of up to 10 people.
Book your table soon in the MyTicket portal or in the order process at the ticket shop as a second step as an additional item.
To take advantage of this offer, you need a VIP ticket.
ADDITIONAL ARTICLES
Additional articles such as Camping Pass, Saniflat, Car Camping, Parking tickets, and others can only be purchased in combination with a festival ticket.
You can add these to your cart in the second step of the ordering process.
A camping pass or car camping ticket can only be purchased in combination with a weekend ticket.
Alternatively, you can add additional articles at any time later in the MyTicket portal.
PERSONALIZATION
To prevent fraud, all tickets must be personalized!
You don’t have to personalize your ticket directly when purchasing. So, you can buy all tickets for yourself and your companions at once and personalize them later in your MyTicket portal.
You will receive access to your MyTicket portal with the order confirmation by email.
Only after personalization, you can download your ticket in the MyTicket portal.
Repersonalization of your ticket is possible at any time in the MyTicket portal. A fee of €10 will be charged for this.
ATTENTION! Your name MUST be on the ticket, as we will check every ID at the check-in.
TICKET UPGRADE / TICKET EXCHANGE
Now you can upgrade or exchange your ticket (downgrade not possible)
Send an email to: ticket@openbeatz.de with the subject ‘Ticket upgrade or ticket exchange’
Fill in the following information:
- First and last name
- e-mail address
- Ticket number
- Ticket you would like to upgrade to
then you will receive an e-mail called ‘Ticket reservation’
The difference between the price of your current ticket and the price of the new ticket will be calculated here. You will also be charged €12.90 for ticket and processing fees. You must pay this amount within 7 working days. Please note that the tickets must be personalised beforehand.
Your old ticket will then be deactivated and you will receive the new one. You can then download it in your MyTicket portal. Please note that it can take 7-10 working days for everything to be processed.
TICKET LOSS / TICKET PROBLEM
If you have lost your ticket or can no longer find it, simply open your MyTicket portal. There you can download your ticket again at any time. You will find access to the MyTicket portal in the order confirmation you received by email. Simply search for ‘TicketPay’ in your emails.
If you can’t find the email, you can have a new login sent to the email address you provided when ordering under ‘Help’ in the top right-hand corner of the ticket shop.
If you have any problems with your order/ticket, please send us an email to ticket@openbeatz.de with the following content
Ticket number / order number in the subject line
First name and surname
Description of the problem
Enter the email address you used to order the ticket
PARKING TICKET / CAR CAMPING
Parking tickets
You can purchase parking tickets in advance as an additional item in the second order step or subsequently in the MyTicket portal. The parking tickets are valid for the general parking area. A distinction is made between Day Parking and Weekend Parking. Spending the night in the parking lot (in the car) is strictly prohibited.
The parking lot and the campsite are located next to each other, so the walk from the car to the campsite entrance is limited to a maximum of 5 minutes.
Car Camping
With the Car Camping Pass you are allowed to park your vehicle, no matter if car, camper, caravan or trailer directly on the camping site. One Car Camping Pass is required per motorized vehicle (e.g. car + caravan = 1). Each occupant of the vehicle also needs a weekend ticket. Multiple entry and exit to the Car Camping site is not possible.
You are allowed to set up an additional tent next to your vehicle. Every person who wants to spend the night on the Car Camping site needs an additional camping pass. The Car Camping Ticket is only valid for the vehicle and not for the persons.
Please pay attention to the signs “Access Car Camping” when you arrive.
HARDTICKETS
Since February 2023, our tickets can also be purchased as hard tickets.
TICKET OFFICE
There will be no box office on site. All tickets can only be purchased online via Tickets. If not all tickets are sold out before the festival, they can still be purchased online in the ticket shop on the day of the festival, but at a higher price.
RESIDENT TICKETS
50% discount on resident tickets:
As a small thank you, we would like to invite residents from the towns of Höfen, Zweifelsheim, Puschendorf, Tuchenbach, Pirkach, and Mausdorf to the Open Beatz Festival 2023 at discounted rates.
If you are interested, please send us an email at anwohnerinfo@openbeatz.de
- Subject: Resident discount – First and Last Name
- Front and back of your ID card
Please understand that we need a copy or photo of the front and back of your ID card to verify your residence. The processing time is between 7 and 10 days.
Applications must be submitted by June 30, 2023 at the latest.
Later applications will not be processed.
PEOPLE WITH DISABILITIES
People with disabilities will receive a free ticket.
Please write us an email with proof to ticket@openbeatz.de.
TICKET REFUNDS
All tickets are non-refundable.
RESALE / PURCHASE FROM THIRD PARTIES
The resale of tickets is only possible via the TicketPay MyTicket portal. Resale via other platforms such as TicketSwap, classified ads and others is not possible because the e-mail address is not changed via these platforms and therefore the ticket cannot be repersonalized.
Selling to strangers
The easiest way to resell your ticket is through TicketPay’s official resale shop. There you can offer your ticket for sale, you don’t have to look for a buyer and you don’t have to worry about the payment. As soon as the ticket has been sold and the money has arrived at TicketPay, TicketPay will transfer the amount to your specified bank account.
To do this, follow these steps:
- Go to the MyTicket portal
- Click the “To the ticket” button
- Right on “Resell ticket”
- Select ticket
- Click on “Resell”.
- Fill in the data and click on “Start resale”.
Example:
Selling or giving to friends
If you have a specific person who should get your ticket, then you have to re-personalize the ticket accordingly in the MyTicket portal. Please note that the person will then not be able to book any additional items, since access to the MyTicket portal will still be via your e-mail address.
Fees resale before personalization: 12.5% of the original purchase price
Fees resale after personalization: 12.5% plus 10 euros re-personalization fee
ATTENTION: Won Tickets can not be passed on or re-personalized.
Third Party Purchase
Please never buy a ticket via other platforms such as TicketSwap, classified ads or other platforms, as the risk of fraud is extremely high there. In addition, the name on the ticket is not changed on other sales platforms and is therefore not repersonalized to you. This will not give you access to the festival as the name on the ticket does not match the name on your ID. In addition, you do not have the option of buying additional items afterwards.
Other
If you have a discount code, please enter it in the appropriate field at the end of your order.
If you have problems with the payment process, please contact help@ticketpay.de directly
We cannot send you an invoice for the ticket purchase, you will receive this directly from TicketPay with your order.
FESTIVAL
CHECK-IN
All guests check in at a centrally located counter. This will have several counters for the different ticket categories. The counter will be centrally located next to the festival area.
For the check in you need your personalized ticket and your identity card/passport. The ticket can be presented in printed form or digitally on your smartphone.
Please make sure that your ticket has been personalized and downloaded BEFORE check-in. The name on the ticket must match the name on your ID, otherwise you will not be admitted.
AGE VERIFICATION
Admission to the Open Beatz Festival is permitted from the age of 16. However, young people aged 16 or 17 require an adult chaperone who must be at least 18 years old. Both must present a valid photo ID and appear together at check-in to collect their festival wristbands. If the minor arrives later, the guardian must leave the premises and go to the check-in together with the minor.
The guardian must not be under the influence of alcohol and must remain close to the minor throughout the festival. A guardian can only supervise one minor. Young people under the age of 16 are not permitted to enter the festival, even if accompanied by a parent or guardian.
BRINGING YOUR OWN FOOD AND DRINKS
No food or drink may be taken onto the festival site. Exceptions due to illness are possible. Please provide appropriate proof. There are free water stations on the festival site.
SANITARY FACILITIES
There will be no Dixi toilets on the festival site, only free flush toilets. There will be sufficient toilets and hand wash basins available at all stages.
SECURITY CHECK AND PROHIBITED ITEMS
SAFETY FIRST.
We will be conducting intensified security checks at the entrances. Please make sure that prohibited items (see below) stay at home or in the car.
Don’t drink and drive!
Similarly, there will be increased traffic checks after the festival.
Prohibited items
• Drugs and intoxicants of any kind
• Backpacks (except fanny packs and festival/gym bags approx. size DIN A4)
• Drinks of all kinds
• Food of all kinds
• Pyrotechnics, confetti cannons, flares, bengalos & sky lanterns
• Laser pointers
• Animals
• Bulky objects, such as flagpoles
• Umbrellas or helmets
• Camping equipment
• Bottles, rucksacks, cans and Tetra Paks of all kinds (except foldable bottles made of soft material, which cannot be used as projectiles, may be taken onto the site unfilled)
• Glass containers
• Political or religious objects of any kind
• Weapons of all kinds (also in the technical sense)
• Megaphones & vuvuzelas
• Drones
• Dry ice
• Spirit, petrol or other flammable liquids
• Professional photo, film, video cameras and audio recording devices (digital cameras and GoPros are permitted)
Banners, signs, symbols or flyers of any kind (signs in support of your favourite artist are of course permitted)
• Shishas of all kinds
• Deodorant spray/hairspray (sun cream and roll-on deodorant are permitted)
• and other dangerous objects of any kind
Dangerous situation
In the event of a hazardous situation such as a thunderstorm, the area may have to be evacuated. In this case, please listen to the announcements on the public address system and follow the instructions of the security staff. Please remain calm and make your way quickly to the exits or emergency exits.
In the event of a storm, please go to the car park. If you have travelled by car, get into your vehicle and take other people with you. Switch on your hazard warning lights to signal that there is still room in your vehicle.
LOCKERS
You can add lockers to your main ticket, either directly during the purchase process or afterwards in the MyTicket portal. If there are any remaining lockers available, you can also buy them in cash on site.
DRUGS
We have a zero-tolerance policy! Anyone caught with illegal drugs will be handed over to the police immediately and will not be granted access to the festival or campground.
STAGE OPENING HOURS
Stage opening hours for the festival grounds
Caldera
Friday: 2:00 pm – 2:00 am
Saturday: 2:00 pm – 2:00 am
Sunday: 2:00 pm – 11:00 pm
Stonelands
Friday: 3:00 pm – 2:00 am
Saturday: 3:00 pm – 2:00 am
Sunday: 3:00 pm – 11:00 pm
ZONE III
Friday: 3:00 pm – 2:00 am
Saturday: 3:00 pm – 2:00 am
Sunday: 3:00 pm – 11:00 pm
Magical Forest
Friday: 4:00 pm – 2:00 am
Saturday: 4:00 pm – 2:00 am
Sunday: 4:00 pm – 11:00 pm
Goatlantis
Friday: 4:00 pm – 2:00 am
Saturday: 4:00 pm – 2:00 am
Sunday: 4:00 pm – 11:00 pm
AMBULANCE, FIRE DEPARTMENT, POLICE
Paramedics, the fire brigade and the police will be present on the festival site. The exact locations can be found on the site plan 2 weeks before the start of the festival.
CAMPING
EASY CAMPING
Don’t fancy lugging your tent, air mattress or camping equipment to the Open Beatz Festival? Then save yourself the trouble and book your FestiTent! FestiTent ensures that your 1-, 2- or 4-person tent is already set up when you arrive at the Open Beatz Festival.
You can order your FestiTent here.
Please note: The camping ticket is not included in the price!
Check In
At check-in, you register at the FestiTent reception, where you check your tent together with a host and fill out a form
Check Out
When you check out, the condition of your tent is checked again. If the tent is undamaged, your deposit will be refunded. Depending on the payment method, it can take up to 5 weeks for the deposit to be credited to your account.
CAR CAMPING
With the Car Camping Pass you can park your vehicle, whether car, motorhome, caravan or trailer, directly on the campsite. One Car Camping Pass is required per motorised vehicle (e.g. car + caravan = 1). The car camping ticket is only valid for the vehicle and not for the persons. Each person inside the vehicle needs a camping ticket and weekend ticket or 2 days ticket. It is not possible to enter and exit the car camping site more than once.
You may set up an additional tent next to your vehicle.
Please pay attention to the “Car Camping Access” signs on arrival.
You can order your ticket under Tickets.
GREEN CAMPING
Help us to keep the campsite free of garbage! Don’t pay the waste deposit and separate your waste into the bins provided. Together we can help to minimize the environmental impact and keep the festival site clean.
A brief summary of all important points:
- Limited to 500 tickets
- Own plot with rest area (night rest: 0 am – 9 am)
- 2x daily checks by our staff
EASY CAMPING
You don’t want to bring your own tent, air mattress or camping equipment to the Open Beatz Festival? Then save yourself the trouble and book your FestiTent! FestiTent ensures that your 1-, 2- or 4-person tent is already set up when you arrive at the Open Beatz Festival.
You can order your FestiTent here.
Carefree camping at the Open Beatz Festival is possible from €26.76 pp/pN.
Please note: The camping ticket is not included in the price!
Check in
Check in with your ticket at the FestiTent reception on the campsite. The FestiTent hosts will be waiting there to take you to your tent. At check-in, we will check together that your FestiTent is in perfect condition and fill out a check-in form together.
Checking out
The same happens when you check out. This allows us to check whether your FestiTent has been damaged over the weekend. If everything is in order, your deposit will be refunded. Depending on the payment method, it can take up to 5 weeks for the deposit to reach your account.
CHECK-IN
This year the check-in will be centrally located next to the festival area. The counter will be open from Thursday at 2 pm. An earlier check-in will not be possible!
For the check-in you need your personalized ticket and your identity card/passport. The ticket can be presented in printed form or digitally on your smartphone.
Please make sure that your ticket has been personalized and downloaded BEFORE check-in. The name on the ticket must match the name on your ID, otherwise you will not be admitted.
Different arrival times of a group
Please try to arrive together to be able to pitch your tents next to each other. It is not possible to save space for each other, because the campsite will be filled one after the other.
TRASH DEPOSIT
Everyone with a camping pass must pay 20 euros at check-in. Of that amount, 10 euros are for cleaning up the campsite, and 10 euros are a trash deposit that you will get back when you hand in a full trash bag along with a trash deposit token.
Note: Green Campers do not pay for trash deposit and trash disposal.
Trash disposal station
At the trash disposal station, which is located to the right of the campsite exit, you can dispose of your trash on Saturday and Sunday between 4 pm and 7 pm, on Monday between 8 am and 6 pm.
Attention! You will only get your deposit back in exchange for a trash deposit token.
SANITARY FACILITIES
The price of the sanitary facilities will be included in the ticket price for 2025.
CAMPSITE DIVISION
The entire campsite is divided into individual plots.
The security personnel will assign you a spot.
TENT SIZE
We ask that you only take up as much space as necessary.
As a guideline: In a 2-3 person tent, at least 2 people should sleep.
Oversized tents (e.g. multi-family tents with more than 8 sleeping places) are not allowed.
PACK LIST
I pack my festival bag and take with me…
PROHIBITED ITEMS
Security checks will be strict. Please plan to allow for extra time for everything you plan to do.
Luggage checks / Prohibited items
Our security personnel will conduct strict checks. Please make sure to follow our rules in advance, especially leaving prohibited items at home, such as:
- Drugs and narcotics
- Glass bottles (shisha bowls are allowed)
- Furniture such as sofas or armchairs (folding chairs are allowed, of course)
- Building materials & bulky waste
- Car batteries
- Large sound systems
- Dry ice
- Liquid grill lighter fluid or similar
- Megaphones
- Open fires
- Gas cylinders
- Animals
- Spirits
Prohibited items in the shuttle bus:
• Rubbish bins
• Sack trolleys
• Boller carts, etc.
POWER GENERATORS
Power generators are only allowed in conjunction with a car camping ticket.
The generator must be fixed on a pallet. The fuel canisters must also be stored in suitable containers in the vehicle and must not be placed directly on the ground.
In addition, a powder fire extinguisher is mandatory. This must be safely stored in the car and comply with applicable regulations.
Alternatively, you can rent our battery boxes, which you can find in the MyTicket portal under “Battery Box”.
OPEN FIRES & BARBECUE
Grilling on the campsite is generally allowed, but open fires are prohibited. Likewise, gasoline, spirits, or other flammable liquids are prohibited.
Only commercially available small and compact grills are allowed. Gas cylinders are not allowed. Gas cartridges up to 450 grams are allowed.
allowed:
prohibited:
LOUDSPEAKERS
Only battery-powered speakers are allowed. PA systems, on the other hand, are generally prohibited.
A general night’s silence applies at the following times:
- Thursday: 10pm until 8am
- Friday & Saturday: 3am until 8am
- Sunday: 11pm until 8am
In case of non-compliance, the speakers will be confiscated immediately without warning and only returned upon leaving the premises.
CHARGING OPTIONS
You have the option of renting a locker with a power and/or USB connection. You can book lockers as an add-on to your main ticket, either directly during the purchase process or subsequently in the MyTicket portal.
Alternatively, you can book a battery case, either directly during the purchase process or subsequently in the MyTicket portal. You can connect and charge all your electronic devices to this case.
Connections:
2x 230V socket, max. 500 watts continuous power, max. 700 watts peak power (a few seconds)
3x USB & 1x USB-C
1x 12V cigarette lighter
Continuous power 500 W
40+ charges: Smartphone
40+ hours of music: jukebox
8.5 litres of water: Kettle with 12 V / 120 W
IMPORTANT: Appliances over 500 watts (e.g. refrigerators) do not work! You can charge the empty battery case as often as necessary free of charge.
BRINGING YOUR OWN FOOD AND DRINKS
Food and drinks can be brought onto the campsite. Spirits and food in glass packaging are excluded.
There are free water stations on the campsite. There will also be a supermarket.
LEISURE ACTIVITIES
You will find a large fun area on the campsite.
Among other things, there will be drinking games, gaming stations and challenges where you can compete against each other.
GROCERY MARKET
There will be a supermarket on the campsite.
Opening hours:
follow
JOURNEY
ARRIVAL BY CAR
Coordinates for navigation
Address: Puschendorferstraße 2, 91074 Herzogenaurach (near Nuremberg)
Coordinates for your navigation system: “49.5391816184858, 10.83570563327065”
The approach is via the village of “Höfen”. The route to the site will be signposted from all directions.
Parking & Prices
It’s best to purchase your parking ticket directly as an add-on item when buying your festival ticket, or you can purchase it later in the MyTicket portal.
Alternatively, you can pay your parking fee in cash on site. Please have the fee ready in the correct amount to ensure a smooth entry.
Each vehicle receives a parking ticket, which must be placed clearly visible on the windshield. After that, you can leave and enter the parking lot as often as you like.
ATTENTION:
- All vehicles still on the parking lot on Monday after 8 pm will be towed at the owner’s expense.
- Overnight stays in vehicles are strictly prohibited!
- All car camping ticket holders do not have to pay for parking. The entrance for vehicle plaque holders is signposted separately.
- No car trailers are allowed, except for car camping. However, if you want to go car camping, you also need a car camping ticket.
KISS & RIDE / TAXI
If you are only being dropped off/picked up or need a taxi, there is a so-called “Kiss & Ride” place in front of the entrance to the car park.
It is strictly forbidden to walk on the main roads in the direction of the neighboring villages (Zweifeltsheim, Puschendorf and Höfen) to be picked up there! Taxis will be waiting at the taxi rank after the end of the event.
ARRIVAL BY TRAIN
You can take the train to Puschendorf. From there it is only about 2km to the festival site.
A shuttle bus runs hourly after the arrival of trains from Puschendorf station to the festival site. Exact departure times will follow.
SHUTTLE BUS
Puschendorf train station to the festival site
more infos will follow soon
Festival area to Puschendorf train station
more infos will follow soon
Prohibited objects on the bus: rubbish bins, handcarts, handcarts, etc.
NIGHT BUS
We have organized night buses so that you can get home safely after the festival is over. More infos will follow soon.
CASHLESS
At the Open Beatz Festival, payment will only be possible with cashless payment. You can pay quickly and conveniently with your festival wristband at all bars, merchandise and food stands. You can top up your wristband with credit both online in advance and during the festival.
HOW IT WORKS
STEP 1: CREATE AN ACCOUNT
Create an account in the Open Beatz app, log in and navigate to ‘Cashless’ on the homepage. There you will find step-by-step instructions on how to synchronise your ticket with the Cashless Wallet.
You will need your personalised ticket to register in the Open Beatz Identity Portal. You can then either scan this, upload your ticket or enter your ticket number (9 alphanumeric characters) yourself. Only one ticket per person or guest can be managed in the event portal.
Alternatively, you can also top up your wristband without using the app. To do this, register in the event portal and use the top-up on the website.
STEP 2: TOP UP / TOP UP MONEY
Once you have linked your ticket to your cashless wallet, you will find the ‘Cashless Wallet’ button at the bottom of the menu bar.
Here you can top up your chip conveniently in advance using the available payment methods. Topping up is possible before and during the festival. We recommend topping up before the festival.
The one-off activation fee is €2, which will be deducted on site when you activate or top up your chip for the first time.
You will receive your festival wristband with RFID chip directly at check-in on the day of the event. Your festival ticket will be scanned as usual and you will receive your festival wristband with chip. All information such as pre-top up, ticket category, Ferris wheel flat rate etc. will then be on your chip. In addition to topping up in the app, you can also use top-up stands on site. You can top up your credit there using a debit/credit card or cash.
STEP 3: PAYING AT THE FESTIVAL / CAMPING SITE
With the credit on the topped-up RFID chip on your festival wristband, you can pay conveniently and contactlessly at all merchandise, food, non-food and drinks stands.
This means: no rummaging in your wallet, no losing money and no time spent by staff returning change.
WHAT DOES CASHLESS PAYMENT MEAN?
What is cashless payment?
Cashless payment is cashless payment using an RFID chip attached to your festival wristband. This allows you to pay for everything on the festival site, from beer to T-shirts, conveniently and easily.
Why do we do cashless payment?
Cashless payment offers you many advantages: As cashless payment is used throughout the festival site, the processes at the counters and stands are faster and there are fewer waiting times.
Your advantages are:
- No cash or cash cards that you can lose while partying
- Your credit is safe on your wrist
- Shorter waiting times at the stands
- maximum transparency – all transaction receipts can only be viewed online by you
- any additional credit you need can be topped up online in the app or at one of the top-up stations at the festival
Can I still pay in cash?
You can top up your festival wristband with cash at the Cash Top Up stations, you can see where you can find them on the map in our app.
The payment process itself is only possible with your RFID chip on your festival wristband.
How do you handle my data?
We attach great importance to the protection of your data. Every use of the chip, e.g. topping up or buying a drink, is recorded, i.e. you are not completely anonymous.
However, you don’t have to worry because this data remains under lock and key and is not passed on to third parties.
We adhere to the applicable data protection regulations.
As soon as your personal data is no longer required for the provision of the services and the processing of payment transactions and remaining credit balances and there are no statutory retention obligations to the contrary, it will be deleted.
Our service provider in the area of cashless payment is Global Event Technologies GmbH & Co. KG from Austria.
Further information can be found in the GET Privacy Terms: htps://www.get.systems/privacy-policy/
REGISTRATION AND TOP-UP
Do I have to register for Cashless Payment and how does it work?
Download our app and access the Cashless Wallet
We recommend that you register your ticket in the app in advance and top up your Cashless Wallet so that you can enjoy your stay at the festival without having to wait at the top-up stations.
A one-off activation fee of €2 will be deducted from your first top-up.
You do not need to register to top up your chip on site.
However, you should do this at the latest at the end of the event in order to receive your remaining credit back after the event. You can do this in the app in your Cashless Wallet.
Important: You will need your ticket number to register.
How can I top up my credit before the Open Beatz?
To pre-top up (top up before the event), simply download the Open Beatz app, register once with your ticket number and you will have access to all functions. Here you navigate to your cashless wallet and select ‘Top up credit’. This saves you time on site and allows you to enjoy the festival straight away.
How can I top up my credit at the festival?
You can top up your credit on site at any time free of charge in the Open Beatz app. It is best to top up your credit in advance and have your credit directly on your chip when you exchange your ticket for the wristband.
If you top up your credit via the app during the event, it will be on your chip the next time you connect your wristband to a cash desk or top-up station. You simply carry on as usual and your money will be on your chip the next time you place an order at the bar at the latest.
You will also find Top Up stations on the festival site where you can top up your chip with EC, credit, debit card, Apple Pay and Google Pay.
Troubleshooting stations are located at the main festival entrance and at the camping check-in; these are also cash top-up stations. Here you can top up your chip with cash.
You can find out where all the stations are located in the Open Beatz app on the site map (published 1-2 weeks before the festival).
How can I see/track my current credit balance?
You can view your current balance and the transactions you have already made at any time in your Cashless Wallet in the Open Beatz app. You can also view your balance at the Top Up stations. Simply hold your chip up to the reader.
Is there a minimum or maximum top-up amount?
To give you as much flexibility as possible, there are no limits on the amount you can top up.
However, we recommend that you top up a little more money than you are likely to need so that you always have enough credit available. Unused credit can be credited back to your account free of charge at the end.
What currency will I pay in and at what exchange rate will my money be exchanged?
Payments / bookings are made in euros and there are no non-transparent exchange rate differences.
MANAGEMENT OF THE CREDIT
When will I get my money back?
After the event you can request your remaining balance via your Cashless Wallet in the Open Beatz app or in the event portal.
We have opted for the Direct Refund, which means that your money will be automatically credited back to the payment method you used to top up.
The credit will be credited within 24-48 hours of the request.
If you have only topped up with cash on site, you will be asked to specify an account to which your remaining credit will be transferred.
The credit will be credited within 14 days of the application.
You pay €0.00 fee!
The minimum payout is 1,00€. The chip can be removed from the wristband after the festival. However, it should be kept until the refund has been fully processed!
Can I use the remaining credit next year?
No, the credit cannot be used again next year. Please apply for a refund in good time after the event.
PAYMENT
How do I pay with the chip?
The staff at the stands will take your order and show you the amount to be deducted from your credit. You then hold the chip to the device to confirm the purchase and initiate the payment. Your remaining balance will then be shown on the display and you will receive the goods you ordered. If you want to give a tip, you must explicitly say so and hold your wristband up to it again.
What happens if the wrong amount has been debited?
If you notice that an incorrect amount has been debited, please contact the employee directly so that the transaction can be cancelled and the correct amount debited. Otherwise, please contact the Troubleshooting Station, which you will find at the main entrance and at the camping entrance.
How does the cup deposit work?
We charge a deposit of EUR 1.50 on our reusable cups. This will be deducted from your credit per drink ordered. When you return your cup, the deposit will be credited back to you. You can also return several cups.
LOSS OR DEFECT OF THE RFID CHIP
What happens if I lose my wristband or my chip is defective?
If you lose your wristband or have a defective chip, please go to the Troubleshooting / Cash Top Up Station. The staff there can deactivate your old chip and issue you a new wristband with a new chip.
How can I block my credit?
If you want to block your chip and the credit on it, you need to go to the troubleshooting centre at the Cash Top Up Station. The staff there can block the chip for you.
AWARENESS
AWARENESS PRINCIPLES
1. respectful interaction: treat all people with respect and dignity. Respect personal boundaries and take into account the diversity of identities and backgrounds.
2. consensus principle: Any form of physical contact should be based on mutual consent. Always ensure that communication and interaction is encouraged.
3. intervene in the event of misbehaviour: If you witness assaultive behaviour or discrimination of any kind, you are encouraged to intervene if safely possible or to inform security staff.
4. zero tolerance of discrimination: Any form of discrimination – whether based on gender, sexual orientation, ethnic origin, religion, disability, age or other characteristics – will not be tolerated.
RULES OF BEHAVIOUR
1. prohibition of violence: Physical or verbal violence is strictly prohibited. This also includes threatening gestures, threatening behaviour and any form of harassment.
2. no discriminatory statements: Racist, sexist, homophobic, transphobic or other derogatory comments or jokes will not be tolerated.
3. alcohol and drugs: Moderate use of alcohol is expected. The consumption of illegal drugs is prohibited.
4. offering help and being attentive: If you see people in distress, offer your help or inform the security staff.
5. Photography and videos: Consent must be obtained from people before they are photographed or filmed. Pay particular attention to the areas in which photography or filming may be completely prohibited.
6. following the instructions of the staff: The instructions of the festival staff and the security service must be followed, especially with regard to safety issues and interventions.
7. use of the site: behave in an environmentally conscious manner and respect the festival site. Do not leave any rubbish behind and use the facilities provided.
By attending the festival, all participants agree to follow these principles and rules to ensure an atmosphere of safety, respect and inclusion for all. Violations of these principles may result in exclusion from the festival.
APP
YOU DON’T WANT TO MISS ANYTHING?
Then get the Open Beatz app! Simply download the app, activate push notifications and receive all important information directly on your smartphone.