Info
ALL INFO AT A GLANCE
General
Date & Place
Festival Days
Friday, July 25th to Sunday, July 27th, 2025
Camping Days
Thursday, July 24th to Monday, July 28th, 2025
Puschendorferstraße 2, 91074 Herzogenaurach (near Nuremberg)
Artists
Line Up
The Line Up 2025 will be announced on our website and on our Instagram channel between November 2024 to February 2025.
Timetable
The final timetable will be published approximately 2 weeks before the start of the festival.
Stages & Music Genres
Caldera (EDM, Bass, House)
Stonelands (Hardtechno)
Zone 3 (Hardstyle, Rawstyle, Hardcore, Frenchcore, Uptempo)
Magical Forest (Techno, Tech House)
Goatlantis (Goa, Psytrance)
Lost & Found
Lost and found items can be retrieved during the festival at the security service or after the festival at the lost and found office in the city of Herzogenaurach.
Address:
City of Herzogenaurach
Marktplatz 11
91074 Herzogenaurach
Diversity
What would a festival be without the people? At Open Beatz, around 90,000 visitors from various nations come together each year to celebrate their love for electronic music alongside national and international artists as well as newcomers. For us, every single person is important—whether they are visitors, artists, staff, or emergency personnel. With so many people coming together, a peaceful and harmonious atmosphere is especially important to us, where everyone respects one another. Please treat others the way you would like to be treated.
Sustainability
Our festival grounds are located in the heart of nature, surrounded by meadows and forests that are used for agricultural purposes before and after the festival. Protecting this environment remains our top priority. For this reason, we have developed various sustainability initiatives, including:
Deposit system for waste: Ensures that every inch of the festival and camping grounds is free of waste by the end.
Green Camping: A completely waste-free zone where specially marked waste containers assist with sorting, and this process is monitored by our staff.
Efficient water usage Enabled by a closed-cycle system in the sanitation facilities
Environmentally friendly Measures: All beverage and food stands operate exclusively with Reusable dishes or Compostable products
Shuttle buses from Puschendorf station provide a train-based arrival
The most important factor, however, is you. Be a part of our project and support us through your actions by minimizing packaging waste as much as possible, sorting any waste that arises, and disposing of it properly.
Opening hours
Festival area:
Friday, July 25th, 2025: 2:00 PM – 2:00 AM
Saturday, July 26th, 2025: 2:00 PM – 2:00 AM
Sunday, July 27th, 2025: 2:00 PM – 11:00 PM
Camping site:
Thursday, July 24th, 2025, from 12:00 PM to Monday, July 28th, 2025, at 12:00 PM
tickets
Ticket categories
Weekend Ticket: Valid for all three festival days (also available as a VIP option)
2 Days Ticket: Friday and Saturday or Saturday and Sunday (also available as a VIP option)
Day Ticket: For Friday, Saturday, or Sunday (also available as a VIP option)
Tickets can only be purchased through our Ticketshop platform
VIP Ticket Benefits
With a VIP ticket, you get the following benefits:
- Separate check-in (Fast Lane)
- Separate entrance (Fast Lane)
- VIP areas at the Main Stage and Zone 3 with perfect views of the stages
- Priority access to the grandstand and on-stage dance area at the Lake Stage
- Exclusive restrooms in the VIP area
- Bottle service in the Main Area
- Table reservation option with service in the Main Area
Please note: A VIP ticket does not include an all-you-can-drink or food flat rate! On-site upgrades to VIP are unfortunately not possible.
VIP Table Reservation
To enhance your VIP experience, we offer the option to reserve a private seating lounge with exclusive table service in our VIP area at the Main Stage. The lounges can accommodate groups of up to 10 people.
Book your table soon in the MyTicket-Portal or during the checkout process at Ticketshop as a second step, as an additional item.
To take advantage of this offer, you need a VIP ticket.
Add-on item
Add-on items can only be purchased in combination with a festival ticket.
You can add these to your cart in the second step of the checkout process. Alternatively, you can purchase add-on items at any time later in the MyTicket-Portal booking process.
In the table, you can see which ticket can be combined with which add-on item.
Personalization
To prevent fraud, all tickets must be personalized. You can complete the personalization in your MyTicket-Portal account. You will receive access details in the order confirmation email.
The personalization of your ticket must be completed before the start of the festival.
Only after personalization can you download your ticket from the MyTicket-Portal download.
A re-personalization of your ticket is possible at any time in the MyTicket-Portal possible.
A fee of €10 applies for this. Please note that this fee is charged separately for each ticket that is re-personalized.
Note: A ticket valid for multiple days is intended for the same person each day and cannot be split between different individuals.
IMPORTANT: The name on your ticket must match the name on your ID! This will be checked at the check-in.
Ticket Upgrade / Ticket Exchange
You can now upgrade or exchange your ticket (downgrades are not possible).
- Send an email to: ticket@openbeatz.de with the subject line 'Ticket Upgrade or Ticket Exchange'
- Provide the following information:
• First and last name
• Email address
• Ticketnumber
• Ticket you would like to upgrade to
Then you will receive an email with the subject line 'Ticket Reservation'.
The price difference between your current ticket and the new ticket will be calculated here. Additionally, a fee of €12.90 for ticket and processing charges will be applied. This amount must be paid within 7 business days. Please note that the tickets must be personalized beforehand.
After that, your old ticket will be deactivated, and you will receive the new one. You can then download it from your MyTicket portal. Please note that processing may take 7-10 business days.
Ticket Loss / Ticket Issues"
If you have lost your ticket or can no longer find it, simply open your MyTicket-Portalaccount. There, you can download your ticket again at any time. Access to your MyTicket-Portal can be found in your order confirmation email. Simply search your emails for 'TicketPay'.
If you cannot find the email, you can retrieve it from the Ticketshop top right under 'Help,' you can request new access to be sent to the email address you provided during your purchase.
If you encounter any issues with your order or ticket, please send us an email at ticket@openbeatz.de with the following information:
- Ticket number / Order number in the subject line
- First and last name
- Description of the issue
- Provide the email address used to purchase the ticket
Parkingticket / Car Camping
Parkingtickets
You can purchase parking tickets as add-on items during the second step of the booking process or later in the MyTicket-Portal purchase process. Overnight stays in the parking area (in your car) are strictly prohibited.
The parking lot and the campsite are located next to each other, keeping the walk from your car to the camping entrance to just 5 minutes.
Car Camping
With the Car Camping Pass, you are allowed to park your vehicle—whether it's a car, motorhome, caravan, or trailer—directly on the campsite. A Car Camping Pass is required for each motorized vehicle (e.g., car + caravan = 1 pass). Each occupant of the vehicle must also have an individual Camping Pass. Re-entry to the Car Camping area is not permitted once you leave. You may set up a maximum of three tents and one pavilion (4×4 meters) next to your vehicle.
Hardtickets
Tickets can also be purchased as hard tickets. A printing fee of €1.00 per ticket applies. Shipping costs start at €2.95.
You can check if you ordered a hard ticket in your MyTicket portal. If there is no printer icon displayed under 'Ticket Type,' it means you have a hard ticket. Purchasing hard tickets at a later time is not possible.
Attention: Hard tickets will only be shipped once all tickets in the order have been personalized.
Box office
There will be no box office on-site. All tickets can only be purchased online through the Ticketshop platform. If tickets are not sold out before the festival, they can still be purchased online on the festival day through the Ticketshop purchased, but at higher rates.
Resident Tickets
50% discount on resident tickets:
As a small thank-you, we would like to invite residents from Höfen, Zweifelsheim, Puschendorf, Tuchenbach, Pirkach, and Mausdorf to the Open Beatz Festival 2025 at discounted rates.
If you are a resident and interested, please send us an email at anwohnerinfo@openbeatz.de
- Subject: Resident Discount – First and Last Name
- Front and back of your ID card
Please understand that we require a copy or photo of the front and back of your ID card to verify your place of residence.
Applications must be submitted no later than July 15th, 2025. Late applications will not be processed. Additionally, these tickets are non-transferable and cannot be resold.
People with disabilities
People with disabilities who require a companion will receive a free Weekend Ticket for one accompanying person. Please send us an email with proof to ticket@openbeatz.de.
Ticket Refund
All tickets are non-refundable. If you are unable to attend the festival, you can resell your ticket (see Resale / Purchase from Third Parties).
Resale / Purchase from Third Parties
Tickets can only be resold through the MyTicket-Portal TicketPay platform. Resale through other platforms, such as Ticketswap, classifieds, or similar, is not possible because these platforms do not allow the email address to be changed, and therefore the ticket cannot be re-personalized.
Sale to Strangers
The easiest way to resell your ticket is through the official Resale Shop of TicketPayplatform. There, you can list your ticket for sale without having to search for a buyer or handle the payment process. Once the ticket is sold and the payment is received by TicketPay, they will transfer the amount to your specified bank account.
Follow these steps:
- MyTicket-Portal access
- Click on the 'To Ticket' button
- On the right, click 'Resell Ticket'
- Ticket auswählen
- Click on 'Resell'
- Fill in the details and click 'Start Resale'
See exapmple:
Sale or Transfer to Friends
If you have a specific person who should receive your ticket, you must transfer the ticket through the MyTicket-Portal re-personalize it accordingly. Please note that the person will not be able to add any add-on items, as access to the MyTicket-Portal will still be associated with your email address.
Fees for reselling before personalization: 12.5% of the original purchase price
Fees for resale after personalization: 12.5% plus a €10 re-personalization fee
ATTENTION: Tickets won cannot be transferred or re-personalized
Purchase from third parties
Please never purchase a ticket from other platforms such as Ticketswap, classifieds, or any other platforms, as the risk of fraud is extremely high. Additionally, on other sales platforms, the name on the ticket is not changed and therefore not re-personalized to your name. This means you will not have access to the festival, as the name on the ticket will not match the name on your ID. Furthermore, you will not have the option to purchase add-on items afterwards.
Other
If you have a discount code, please enter it in the designated field at the end of your order.
If you encounter issues with the payment process, please contact help@ticketpay.de
We cannot send you an invoice for the ticket purchase; you will receive it directly from TicketPay with your order.
Festival
Check-In
All guests check in at a centrally located container. It will have multiple counters for the different ticket categories. For check-in, you will need your personalized ticket and your ID card / passport. The ticket can be shown either in printed form or digitally on your smartphone.
Please make sure that your ticket is personalized BEFORE check-in. personalized and downloaded. The name on the ticket must match the name on your ID; otherwise, entry will not be allowed.
Age restriction
Admission to the Open Beatz Festival is now open. 16 years permitted. However, minors aged 16 or 17 require a legal guardian who is at least 18 years old. alt sein muss. Beide müssen sich mit einem gültigen Lichtbildausweis ausweisen und zusammen am Check-In erscheinen, um ihre Festivalbändchen abzuholen. Falls der/die Minderjährige später ankommt, muss die Aufsichtsperson das Gelände verlassen und gemeinsam mit ihm zum Check-In gehen.
The legal guardian is not allowed to be intoxicated and must remain near the minor throughout the entire festival. A guardian can only supervise one minor. Teenagers under the age of 16 are not allowed entry, even if accompanied by a legal guardian.
Bringing food and beverages
No food or beverages may be brought onto the festival area.
Exceptions are allowed in cases of illness. Please provide the appropriate documentation as proof.
Sanitary facilities
There will be no portable toilets on the festival grounds, only free flush toilets. Sufficient toilets and hand washbasins will be available at all stages.
Safety & Prohibited Items
Security Check
We will conduct enhanced security checks at the entrances. Please allow extra time for this. Prohibited items (list below) are not allowed on the premises.
Don’t drink and drive!
In addition, there will be increased traffic checks after the festival ends.
Prohibited Items
- Drugs and narcotics of any kind
- Backpacks (except for waist bags and festival/gym bags, approximately A4 size)
- Beverages of any kind
- Food of any kind
- Pyrotechnics, confetti cannons, torches, flares, and sky lanterns
- Laserpointer
- Animals
- Bulky items, such as flagpoles
- Umbrellas or helmets
- Campingequipment
- Bottles, hydration packs, cans, and Tetra Paks of any kind (except for foldable bottles made of soft material, which cannot be used as projectiles, are allowed on the premises if empty)
- Glass containers
- Political or religious items of any kind
- Weapons of any kind (including in the technical sense)
- Megaphones and vuvuzelas
- Drones
- Dry ice
- Spirits, gasoline, or other flammable liquids
- Professional photo, film, video cameras, and audio recording devices (digital cameras and GoPros are allowed)
- Banners, signs, symbols, or leaflets of any kind (signs supporting your favorite artist are, of course, allowed)
- Shishas of any kind
- Deodorant spray/hairspray (sunscreen and deodorant roll-ons are allowed)
- As well as any other dangerous items of any kind
Danger situation
In the event of a dangerous situation, such as a storm, the area may need to be evacuated. In this case, please pay attention to announcements over the loudspeakers and follow the instructions of the security personnel. Remain calm and proceed quickly to the exits or emergency exits.
In the event of a storm, please head to the parking lot. If you arrived by car, get into your vehicle and take other people with you. By turning on your hazard lights, you signal that there is still space in your vehicle.
Lockers
You can book lockers as an additional item to your main ticket, either directly during the purchase process or later on in the system MyTicket-Portal. If there are still remaining units available, you can also purchase them on-site with cash.
Drugs
We have a zero-tolerance policy! Anyone caught with illegal drugs will be handed over to the police and will be denied access to the festival grounds or campsite.
Stages opening hours
Caldera
Friday: 2:00 PM – 2:00 AM
Saturday: 2:00 PM – 2:00 AM
Sunday: 2:00 PM – 11:00 PM
Stonelands
Friday: 3:00 PM – 2:00 AM
Saturday: 3:00 PM – 2:00 AM
Sunday: 3:00 PM – 11:00 PM
ZONE 3
Friday: 3:00 PM – 2:00 AM
Saturday: 3:00 PM – 2:00 AM
Sunday: 3:00 PM – 11:00 PM
Magical Forest
Friday: 4:00 PM – 2:00 AM
Saturday: 4:00 PM – 2:00 AM
Sunday: 4:00 PM – 2:00 AM
Goatlantis
Friday: 4:00 PM – 2:00 AM
Saturday: 4:00 PM – 2:00 AM
Sunday: 4:00 PM – 2:00 AM
Paramedics, Fire Department, Police
Auf dem Festivalgelände werden Sanitäter:innen, Feuerwehr und Polizei anwesend sein. Die genauen Standorte kannst du zwei Wochen vor Beginn dem Lageplan entnehmen.
camping
Easy Camping
Don't feel like carrying your tent, air mattress, or camping gear to the Open Beatz Festival? Then save yourself the hassle and book your FestiTent! FestiTent ensures that your 1-, 2-, or 4-person tent is already set up when you arrive at the Open Beatz Festival.
You can book your FestiTent here .
Note: The camping ticket is not included in the price!
Check-In
At check-in, you will register at the FestiTent reception, where you will check your tent with a host and fill out a form.
Check-Out
At check-out, the condition of the tent will be inspected again. If the tent is undamaged, you will receive your deposit back. Depending on the payment method, it may take up to 5 weeks for the deposit to be refunded to your account.
car camping
With the Car Camping Pass, you are allowed to park your vehicle—whether it's a car, motorhome, caravan, or trailer—directly on the campsite. A Car Camping Pass is required for each motorized vehicle (e.g., car + caravan = 1 pass). Each occupant of the vehicle must also have an individual Camping Pass. Re-entry to the Car Camping area is not permitted once you leave. You may set up a maximum of three tents and one pavilion (4×4 meters) next to your vehicle.
Please pay attention to the signs "Zufahrt Car Camping" (Car Camping Access) upon arrival.
green camping
Help us keep the campsite free of trash! Opt out of the trash deposit and separate your waste into the designated bins. Together, we can reduce environmental impact and keep the festival grounds clean.
Important information about Green Camping:
- Tickets are limited to 500 pieces.
- Own plot with a quiet zone (Quiet hours: 12:00 AM – 9:00 AM)
- Two checks per day by our staff to ensure the area is kept clean.
Mit einem Green Camping Ticket musst du in deiner Parzelle campen, kannst aber jederzeit Freund:innen in anderen Bereichen besuchen.
Check-In
All guests check in at a centrally located container. It will have multiple counters for the different ticket categories. For check-in, you will need your personalized Ticket and your ID card/passport. The ticket can be shown either in printed form or digitally on your smartphone.
Please make sure that your ticket is personalized BEFORE check-in. personalized and downloaded. The name on the ticket must match the name on your ID; otherwise, entry will not be allowed.
Different arrival times of a group.
Please try to arrive together so you can set up your tents next to each other. It is not possible to reserve space for each other, as the campsite is filled dynamically.
Trash deposit
Anyone with a camping pass must pay €20 in cash at check-in. This includes €10 for the waste fee to clean the campsite and €10 for the trash deposit, which you will get back when you drop off a full trash bag along with a trash deposit token at the waste disposal station.
Hinweis: Green Camper:innen müssen weder Müllgebühr noch Müllpfand bezahlen.
Waste disposal station
At the waste disposal station, located to the right of the campsite exit, you can drop off your trash.
Attention! You will only receive the deposit back when you return it along with a trash deposit token.
Sanitary facilities
The sanitary facilities (showers and toilets) are included in the price of the camping ticket.
Campsite layout
The entire campsite is divided into individual plots. Security personnel will assign you a spot where you can set up your tent. Afterward, you are free to move around the entire campsite and visit friends in other plots.
Tent size
We kindly ask you to take up only as much space as necessary. As a guideline, at least 2 people should stay in a 2-3 person tent. Oversized tents (e.g., multi-family tents) with more than 8 sleeping spaces are not allowed.
Packing list
I am packing my festival bag and taking with me:
Prohibited Items
Our security personnel will conduct strict bag checks at the entrance to the campsite. Please allow extra time for this.
Prohibited Items
- Drugs and narcotics of any kind
- Glass bottles (hookah bowls are allowed)
- Living items such as sofas or armchairs (folding chairs are of course allowed)
- Building materials and bulky waste
- Car batteries
- Large sound systems
- Dry ice
- Liquid fire starters or similar items
- Megaphones
- open fire
- Gas bottles
- Animals
- Spirits (alcoholic beverages)
- Kegs of beer over 5 liters
- Drones of any kind
Prohibited items on the shuttle bus:
- Handcarts, or similar items
- Garbage bins
- Dollies (or hand trucks)
Generators
Generators are only allowed in connection with a Car Camping Ticket .
The generator must be secured on a pallet. Additionally, the fuel cans must be stored in appropriate containers inside the vehicle and cannot be placed directly on the ground. The amount of fuel allowed per car for a generator is limited to 20 liters.
Additionally, a powder fire extinguisher is required. It must be securely stored in the car and comply with the valid regulations.
Alternatively, you can rent our battery cases. These can be rented at the MyTicket-Portal under "Battery Box" as an add-on.
Open fire & grilling
Grilling is generally allowed on the campsite, but open fires are prohibited. Gasoline, spirits, and other flammable liquids are also not allowed. Only standard small compact grills are permitted. Gas bottles are prohibited, but gas cartridges up to 450 grams are allowed.
Allowed:
Not allowed:
Speakers
Only battery-operated speakers are allowed. PA systems are strictly prohibited.
Failure to comply will result in the speakers being confiscated immediately without warning and will only be returned upon leaving the grounds.
Allowed:
Not allowed:
Charging options
You have the option to rent a locker with power and/or USB connections. You can add lockers as an additional item to your main ticket, either during the purchase process or later in the system. MyTicket-Portal.
Alternatively, you can book a battery case, either during the purchase process or later in the system. MyTicket-PortalYou can connect and charge all electronic devices to this case.
Connectors:
- 2x 230V outlets, max. 500 watts continuous power, max. 700 watts peak power (for a few seconds).
- 3x USB and 1x USB-C
- 1x 12V cigarette lighter socket
Continuous power 500 W
40+ charges: Smartphone
40+ hours of music: Bluetooth speaker
8.5 L of water: Kettle with 12V / 120W
IMPORTANT: Devices over 500 watts (e.g., refrigerators) will not work! You can charge the empty battery case as many times as needed for free.
Bringing food and beverages
Auf den Campingplatz dürfen Speisen und Getränke mitgenommen werden, solange diese sich nicht in Glasverpackungen befinden. Spirituosen jeglicher Art sind grundsätzlich nicht erlaubt, da wir uns hier an behördliche Auflagen halten müssen.
The campsite offers free water stations. Additionally, there will once again be an Edeka supermarket available.
Leisure activities
On the campsite, you'll find a large fun area. There will be drinking games, gaming stations, and challenges where you can compete against each other.
Supermaket
There will be an Edeka supermarket on the campsite.
Opening hours: will be updated
Arrival and departure
Arrival by car
Coordinates for GPS
Address: Puschendorferstraße 2, 91074 Herzogenaurach (near Nuremberg)
Coordinates for your GPS system: „49.5391816184858, 10.83570563327065“
The route to the site is via the village of "Höfen." Access to the grounds will be signposted from all directions.
Parking & Prices
Your parking ticket can be obtained at Ticketshop Or you can get it later at MyTicket-Portal Alternatively, you can pay your parking fee on-site in cash. In this case, please have the exact amount ready to ensure a smooth entry.
Each vehicle receives a parking ticket, which must be placed visibly behind the windshield. After that, you can leave and re-enter the parking lot as many times as you wish.
Weekend Parking:
25,00€ (online)
30,00€ (On-site)
Day Parking:
15,00€ (online)
20,00€ (On-site)
Attention:
- All holders of a Car Camping Ticket are exempt from parking fees. The entrance for Car Camping Ticket holders is clearly marked with separate signage.
- All vehicles remaining in the parking lot after 8:00 PM on Monday will be towed at the owner's expense.
- Overnight stays in vehicles in the parking lot are strictly prohibited!
Kiss & Ride / Taxi
If you are being dropped off or picked up, or need a taxi, there is a designated "Kiss & Ride" area before the entrance to the parking lot.
It is strictly forbidden to walk on the main roads towards the neighboring villages (Zweifelsheim, Puschendorf, and Höfen) to be picked up there! Taxis will already be waiting at the taxi stand after the event ends.
Arrival by Train
By train, you can travel to Puschendorf station. From there, it's only about 2 km to the festival grounds. A shuttle bus runs hourly from Puschendorf station to the festival grounds and back, following the arrival of the trains. Exact departure times will follow.
Shuttlebus
From Puschendorf to the festival grounds and from the festival grounds to Puschendorf station.
Price: Further information will follow.
Prohibited items on the bus: Trash bins, hand trucks, carts, or similar items.
Nightbus
Further information will follow.
Cashless
This is how it works
STEP 1: CREATE ACCOUNT
Create an account in the Open Beatz app, log in, and navigate to the "Cashless" section on the homepage. There you will find a step-by-step guide on how to synchronize your ticket with the Cashless Wallet.
You will need your already existing details for registration in the Open Beatz Identity Portal. personalized Ticket. This need to be scan and a or uploaded or you type your ticketcode in. Only one ticket per person or guest can be managed in the event portal.
Alternative you can use it without the app and only top-up the bracelet. Register for this in Eventportal and use the top-up feature on the website.
STEP 2: TOP UP / LOAD MONEY
After linking your ticket with your Cashless Wallet, you will find the "Top Up" button at the bottom of the menu bar „Cashless Wallet“.
Here you can conveniently top up your chip using the available payment methods in advance. The top-up is possible before and during the festival. We recommend topping up before the festival.
The one-time activation fee is €2, which will be deducted on-site when you first activate or top up your chip.
You will receive your festival wristband with the RFID chip directly at check-in on the event day. Your festival ticket will be scanned as usual, and you will receive your wristband with the chip. All information, such as Pre-Top Up, ticket category, Ferris wheel pass, etc., will be stored on your chip. In addition to top-up in the app, you can also use on-site top-up stations. There, you can load your balance with an EC or credit card or with cash.
STEP 3: PAYING ON THE FESTIVAL GROUNDS / CAMPING SITE
With the balance on the RFID chip of your festival wristband, you can conveniently and contactlessly pay at all merchandise, food, non-food, or beverage stands.
This means: No rummaging through your wallet, no losing money, and no time spent by staff on giving change.
WHAT DOES Cashless mean?
What is Cashless Payment?
Cashless Payment is cashless payment using an RFID chip located on your festival wristband. With it, you can easily and conveniently pay for everything on the entire festival grounds, from beer to T-shirts.
Why do we use Cashless Payment?
Cashless Payment offers you many advantages: Since all payments on the festival grounds are cashless, the processes at counters and stands are faster, reducing waiting times.
Your advantages are:
- No cash and no bank cards that you could lose while partying.
- Your balance is safely stored on your wristband.
- Reduced waiting time at the stands.
- Maximum transparency – all transaction receipts can only be viewed by you online.
- Additional credit can be topped up online in the app or at one of the top-up stations on the festival grounds.
Can I still pay with cash?
You can top up your festival wristband with cash at the Cash Top Up stations. You can find their locations on the map in our app. The payment process itself is only possible with the RFID chip on your festival wristband.
How do you handle my data?
We place a high value on the protection of your data. Every use of the chip, such as top-ups or purchasing a drink, is recorded, meaning you are not completely anonymous.
However, you don't need to worry, as this data is kept secure and will not be shared with third parties.
We comply with the applicable data protection regulations.
As soon as your personal data is no longer needed for providing services, processing payments, and managing remaining balances, and there are no legal retention requirements, it will be deleted.
Our service provider for Cashless Payment is Global Event Technologies GmbH & Co. KG from Austria. For more information, please refer to the privacy terms of GET: https://www.get.systems/privacy-policy/
REGISTRATION AND TOP-UP
How do I register for Cashless Payment?
Download our app. There you will have access to the Cashless Wallet.
We recommend registering your ticket in the app in advance and topping up your Cashless Wallet to enjoy your festival experience without long waiting times at top-up stations.
A one-time activation fee of €2 will be deducted during the first top-up.
To top up your chip on-site, you do not need to register.
You should do this by the end of the event at the latest to receive your remaining balance after the event. You can do this in the app within your Cashless Wallet.
Important: You will need the ticket number for registration.
How can I top up my balance before Open Beatz?
To top up before the event, simply download the Open Beatz app, register once with your ticket number, and you'll have access to all features. From there, navigate to your Cashless Wallet and select "Top up balance." This will save you time on-site and allow you to enjoy the festival right away.
How can I top up my balance at the festival?
You can top up your balance on the festival grounds anytime for free in the Open Beatz app. It’s best to top up in advance, so when you exchange your ticket for the wristband, your balance is already on the chip.
If you top up your balance through the app during the event, it will be available on your chip as soon as you connect your wristband to a cashier or top-up station again. Simply continue as usual, and your money will be on your chip by the time of your next order at the counter.
Additionally, you will find top-up stations on the festival grounds where you can load your chip using EC, credit, or debit cards, as well as Apple Pay and Google Pay.
At the main festival entrance and the camping check-in, you will find the troubleshooting stations, which are also cash top-up stations. Here, you can load your chip with cash.
You can find all the stations on the festival map in the Open Beatz app (released 1-2 weeks before the festival).
How can you view/track a topped-up balance?
You can view your current balance and past transactions anytime in your Cashless Wallet in the Open Beatz app. Additionally, you can check your balance at the top-up stations by simply holding your chip to the reader.
Is there a minimum or maximum amount for top-ups?
To give you as much flexibility as possible, there is no limit on the amount you can top up.
However, we recommend topping up a bit more money than you are likely to need, so you always have enough balance. Any unused balance can be refunded free of charge at the end.
In which currency is payment made, and at what exchange rate will my money be exchanged?
Payment / booking is made in Euro and there are no opaque exchange rate differences.
MANAGING THE BALANCE
When will I get my money back?
A few days after the festival (exact date will be announced), you can request your remaining balance through your Cashless Wallet in the Open Beatz app or on the event portal Eventportal .
We have chosen Direct Refund, meaning your money will be automatically refunded to the payment method you used to top up.
The balance will be credited within 24-48 hours after the request.
If you only topped up with cash on-site, you will be asked to provide an account to which your remaining balance will be transferred.
The balance will be credited within 14 days after the request.
You pay a fee of €0.00!
The minimum payout is €1.00. The chip can be removed from the wristband after the festival. However, it should be kept until the refund process is fully completed!
Can I use the remaining balance next year??
No, the balance cannot be used next year. Please request the refund promptly after the event.
PAYMENT
How do I pay with the chip?
The staff at the stands will take your order and show you the amount to be deducted from your balance. Then, you hold your chip to the device to confirm the purchase and initiate the payment. Afterward, your remaining balance will be displayed, and you will receive your ordered items. If you wish to give a tip, you must explicitly say so and hold your wristband to the device again.
What happens if an incorrect amount is deducted??
If you notice that an incorrect amount has been charged, please speak directly to the staff so the transaction can be canceled, and the correct amount can be charged. If this is not possible, please visit the Troubleshooting Station, which is located at the main entrance and the camping entrance.
How does the cup deposit system work?
We charge a deposit of €1.50 on our reusable cups. This amount will be deducted from your balance for each drink ordered. When you return your cup, the deposit will be refunded. You can also return multiple cups.
Loss or damage of the RFID chip.
What happens if I lose my wristband or my chip is defective?
If you lose your wristband or have a defective chip, please go to the Troubleshooting/Cash Top-Up Station. The staff there can deactivate your old chip and issue you a new wristband with a new chip.
How can I block my balance??
If you want to block your chip and the balance on it, you must go to the Troubleshooting station at the Cash Top-Up Station. The staff there can block the chip for you.
AWARENESS
AWARENESS PRINCIPLES
AWARENESS PRINCIPLES
1. Respectful interaction: Treat all people with respect and dignity. Be mindful of personal boundaries and consider the diversity of identities and backgrounds.
2. Principle of consent: Any form of physical contact should be based on mutual consent. Always ensure that communication and interactions are welcome.
3. Intervention in case of misconduct: If you witness any form of inappropriate behavior or discrimination, you are encouraged to intervene if safely possible or inform security personnel.
4. Zero tolerance for discrimination: Any form of discrimination – whether based on gender, sexual orientation, ethnicity, religion, disability, age, or other characteristics – will not be tolerated.
CODE OF CONDUCT PRINCIPLES
Rules of conduct:
1. Prohibition of violence: Physical or verbal violence is strictly prohibited. This includes threats, intimidating behavior, and any form of harassment.
2. No discriminatory remarks: Racist, sexist, homophobic, transphobic, or any other derogatory comments or jokes will not be tolerated.
3. Alcohol and drugs: Moderate consumption of alcohol is expected. The use of illegal drugs is prohibited.
4. Offer help and be attentive: If you see people in distress, offer your help or inform the security personnel.
5. Photography and videos: Consent must be obtained from individuals before photographing or filming them. Pay particular attention to areas where photography or filming may be completely prohibited.
6. Adherence to staff instructions: Instructions from the festival staff and security personnel must be followed, especially regarding safety matters and interventions.
7. Handling of the venue: Be environmentally conscious and respect nature. Do not leave any trash behind and use the designated facilities.
By attending the festival all participants commit to follow the principles and ruleso ensure an atmosphere of safety, respect, and inclusion for all. Violations of these principles may result in exclusion from the festival.
APP
open Beatz festival app
DON'T WANT TO MISS A THING?
Then get the Open Beatz app!
Simply download the app, enable push notifications, and receive all important information directly on your smartphone.